Particularly interesting is the author's discussion on 'models of leading change', where he briefly introduces 8 steps (from Kotter), linking them to different web 2.0 tools.
The 8 steps he identifies are:
- create a sense of urgency
- pull togethr the guiding team
- develop the change vision and strategy
- communicate for understanding and buy-in
- empower others to act
- produce short-term wins
- don't let up, and
- create a new culture
by Peter Ballantyne
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