Tuesday, 14 September 2010

Introducing new 'ComPart thematic surgeries'

In the ComPart project, we are constantly looking at new ways to improve the support and backstopping we offer to our users in the ICCO Global Office as well as in the Regional Offices and in partners' organisations.

A well known element of this support system are the weekly ComPart surgeries which we are now running for several months now. We started with the surgeries in late 2008; back then, we offered the possibility for ComPart users to come and meet us face to face, bringing along the link to their wiki, a coup of coffee and a friend, to work together and learn and improve the use of wikis and other ComPart tools to support their daily work processes. With the decentralization becoming a reality, we then changed this system from face to face to online surgeries using At&T: two times a week, at different time, we are online and provide remote and virtual support to users across the globe.

During the review meeting we had earlier in the summer, we decided to improve this support system and have a thematic webinar preceding the usual surgery session. Each week, we will address a specific topic related to the different tools and approaches we use in ComPart.

This new system will kick off as of next week. Given the fact that several new people - from the Alliance as well as from partners' organisations - are joining the ComPart Network these days, we think in the first weeks should focus on 'wiki 101', exploring and explaining the ins and outs of the PBworks, and how wikis have been used to support daily activities and business processes.

The calendar of these thematic surgeries for the rest of September and October is as follows:
  • 21 and 23 September 2010: The ComPart Network and the ComPart workspace - Structure and access
  • 28 and 30 September 2010: Editing wiki pages and managing folders
  • 5 and 7 October: Uploading, resizing and inserting images
  • 12 and 14 October: Embedding images, videos and presentations
  • 19 and 21 October: Working with table of contents, feeds and other plugins
  • 26 and 28 October: Searching pages, files and folders
These sessions will take place every Tueseday morning (9am - 10 am) and Thursday afternoon (5pm - 6pm). The overview of these sessions, as well as the details to join the webinar, are available on the ComPart Support page.

We hope you'll find this approach interesting and that you'll join in and participate. Any additional topic you would like suggest is also very much welcome!

No comments: